Vibe of Being Alive!

Posted June 25, 2010 by Jody Bagno
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Relay logoTonight my family and I watched the movie Extraordinary Measures with Harrison Ford and Branden Fraiser. It is the story of the great lengths a Father will go to find the cure for the disease that threatens to take the lives of two of his kids. This weekend, there will be many of us walking, decorating luminaria bags, buying tee-shirts and bake sale items and many other things to raise money….so that we can stop cancer from taking the lives of so many that we love. I will walk in celebration of being alive! Because of all of the cancer research that has happened already, I get to watch my beautiful teenage daughter get on her first cheerleading team. I’m alive to see my son Sam pick out cool sunglasses and my step-son Colin prepare to leave for college. I got to take pictures of my 17 year old stepson Cameron take his gorgeous girlfriend to prom. I celebrated my wedding anniversary with my wonderful husband. I coached a client on how to communicate with an employee to make work a better place. I helped a friend who had lost a job and another who lost a marriage. I got to contribute to this wonderful, painful, joyful, frustrating, laughable thing called life. All because people walked, prayed, donated, and cared. If you have ever been touched by the effects of cancer, please join my huge family of survivors and those that support and love them, in walking and Smiling for a cure this weekend at Los Medanos College on Saturday at 9:00am to Sunday at 9:00am. We will have at least one person from our team on the track for 24 hours. Please come join us…even for just a few laps. If you can’t join us, send your prayers…and send a little money to help the fight.   And thank you….from all the people like me who will live because of people like you…
God Bless!

Jody Bagno-Dill

Click here to visit my PERSONAL page.
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Click here to view the TEAM page for SMILING FOR A CURE #1
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Vibe and Wise Counsel

Posted January 29, 2010 by Jody Bagno
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Business people running the raceDid you ever hear a great speaker and become so energized that all you wanted to do was to get out there and “run” armed with  your new knowledge?

We had a lunch like that today. Our three owners of Jazz Business Consulting had lunch with a man we have respected and admired for many years, Sam Beler. Sam is a wildly successful business man with a passion for God and his lost people with almost an equal passion for Jazz music. Last year, as the Executive Producer for Unity Music (his side job),  he orchestrated a Johnny Cash-like concert with Jamie Davis and some guys from the Count Basie Orchestra to be held at Angola Prison. This prison was at one time known as the most violent prison in the country. However;  under the direction of a new warden, the prison has experienced an amazing transformation in the last 15 years.  This is another story of great leadership….but back to our lunch.Unity Music Logo
Originally we invited our friend Sam to lunch to give us experienced and wise counsel in launching our new business. He asked great questions and had each of us explain what we do. Although we only were able to share slices of how our team goes in and works with leadership teams to transform the culture of organizations, Sam kept coming up with ideas on how he could help us build our company and connect us with quality people so that we could help them.  Sam loves our tag line of “Change that creates great Vibe!”  We loved his enthusiasm.
I asked Sam what were the things he did right in his early years of business building. He named three key things:
  1. He didn’t build his company alone. He started with a great partnership with a quality man…Check! I’ve got Yvonne and Roger.
  2. He built a company that was totally focused on serving clients. Check…Isn’t that a given? “No,” says Sam. “So many organizations focus on selfish motives, agendas and greed! Look at Wall Street.”  Note: Sam’s company is  an investment firm (PTLA) who grew substantially last year. Trust me, it has everything to do with his integrity, people skills and what he calls, “the Lord’s Favor.”
  3. Care deeply about your people (employees, friends and clients and family).  Be there when they need you. Your life scars are what give you the ability to serve your people with genuine heart. Be there when they experience life’s tragedies.  And be there when you can support the growth of their dreams…Observation: wasn’t that exactly what he was doing  for us?

Wow…in a nutshell. The observations of a wise, loving, smart, genuine and caring man. A man whose life had been an accumulation of experiences lived within the framework of the 3 keys above.  A wealthy man, wealthy in family, many many friends, wealthy in the amount of respect  he had from people all over the world….and richly wealthy in the size of his heart and the amount of generosity he shows in every opportunity he gets.

All three of us left that lunch knowing we had experienced a “kairos moment.” (a life changing moment). It isn’t often we get to sit at the feet of wise counsel and have someone speak into our personal and work lives this way. We also know that the greatest way we could honor that moment, was to allow it to change us, to shape our outlook and perspective on what is most important. And then to live out the lessons we had learned.

Thank you Sam….Thank you for your kindness and for sharing yourself the way you did today. None of us took it for granted as just another business lunch. It truly had life changing implications. Sam…you’re the best!

Medical Vibe…really?

Posted November 18, 2009 by Jody Bagno
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JohnMuir logo

The journey through treatment for breast cancer can be terrifying a bit scary…unless you are lucky enough to receive your treatment from one of the terrific doctors at John Muir, like I did two years ago. Today was one of the routine check-ups with my fabulous Radiation Oncologist, Dr Michael Levine.  Dr Levine is not only a great doctor, he is a great man. After examining me, I got to ask him about his recent success in securing the largest financial gift ever given to this health care system. I asked what he would attibute his success to. Now stop for a second….would you ever consider this kind of doctor to be a salesman of any type??? No Joe Girard training for this guy! He never attended, “How to Win Friends and Influence People” with Dale Carnegie…and yet he convinced some generous couple to hand over $10 million (no typo there) to a hospital…receiving nothing in return…except the good feeling of having a positive impact on a community. That’s what I call…SALES! at its finest! I said, “How did you do it?”  Wearing only recycled kleenex  a hospital gown, I listen with great anticipation to hear the ultimate secret.  “Well, he said…as though it were nothing more then shooting a couple of baskets, “it was really a matter of developing a relationship. I have genuinely cared (aka:played tennis, ate fabulous meals together, listened to concerns about politics, celebrated birthdays, drank wine, encouraged) about these people for several years. They have given a few gifts over the years and then I had the opportunity to serve them in a professional capacity….and they chose to give.”  Genuinely caring about people and investing in the relationship…..hmmm, what a novel idea.  It was obvious that he was truly friends first with whomever these giving angels were, before any giving…. the gift was not the focus, merely one of the fruits of a long relationship of caring.Dr Michael Levine

Bravo Dr Levine….I continue to learn from you. Thank you for sharing the wisdom and insight. And thank you for taking such good care of us patients. You are the best!

Who do you care about? Who do you invest in? What can you do to invest in an important relationship today?

Dr Levine invested…and now there will be generations after generations who will be blessed with health because of one friendship.

That’s a legacy.

Bad Vibe at Subway today

Posted October 15, 2009 by Jody Bagno
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Subway

Subway

I have always enjoyed sandwiches at Subway, however I noticed something a bit fishy concerning on my visit today. I ordered a sandwich listed on the sign. I told the gal to make it as they always make it, no extras. As she rang me up, the price ended up being much more then I expected. I didn’t get anything but a sandwich. When I inquired about the price difference, the cashier’s reply was that the price loaded in the computer is higher then what is printed on the sign. In my nicest voice, I asked why I needed to pay a higher price then what was advertised. She said she couldn’t make any changes and that was it!  Because I was in a hurry, and it wasn’t a huge amount, I let it go……then I wondered how many other people had done that. Based on it being one of their most popular choices, it adds up to a substantial amount of money to the owner. It really bugged me that he/she was getting away with taking more of customers’ money then they are entitled to!  So I registered on the subway website and registered a complaint. I mentioned that the amount of money was not the issue…the broken trust was the issue.

I received back an email form letter that addressed redeeming promotion points….not even my complaint! But the really interesting part was where this customer service rep spelled the name of the company….INCORRECTLY! Here is their response exactly:

Dear Ms. Bagno 

Thank you for taking the time to share your comments with us.  

All SUBWAYR locations are individually owned and operated. Pricing as well as participation in promotions and coupons may vary from location to location. Loyalty cards are offered by a market wide decision only.Therefore, you may not earn points at every Subway you visit. Federal Law and many State Laws prohibit the mandating of pricing or participation in promotions since it is considered price fixing to do so.I suggest you inquire at the Subway locations you visit to see if they participate in promotions and the loyalty program.

 Again, I appreciate you taking the time to contact us.

So my question is….what is the process that keeps you connected to your customers? How do you handle complaints? Remember, these days it is so easy to share your bad VIBE experience with the whole world….kinda like this blog. Subway….what is your reply?

20 Years of Sober Vibe!

Posted August 26, 2009 by Jody Bagno
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How I feel inside.

How I feel inside.

Today’s blog is on a more personal note. Yesterday, I celebrated 20 years of being sober….alcohol and drug free…What a gift! I remember what my life was like back then….messy, chaotic, total irritability and restless incomprehensible demoralization….just to give a picture. Today, although sometimes messy and a little chaotic…hey, I have 3 teenagers and a little guy, it is still infinitely better than what it was.

Okay…enough mush…so I wanted to go to a little meeting last night and pick up my birthday medallion. The first one I raced to, happened to be a Men’s only meeting…great!  So I took off hoping to make it to another meeting that had already started downtown. As I got close, I thought I had better look at its classification before I went in…Gay Men only….terrific….grrrr. One last shot, boy, what a funny story this would be at the Walnut Creek meeting downtown. It was packed. I snuck in the back and several kind people moved over to give me access to a seat in the middle. Just as I sat down and looked around, I saw women..check…men…check…combinations of potentially gay and straight people….check…business handouts….che…WAIT….Business handouts????? I was in an Intergroup Rep meeting….not a recovery meeting!!! And I was stuck in the middle! No, I did not take it as a message from God to get involved. I trampled over   snuck out quietly and went home. No chip/medallion in hand….  Today I try again…  Vibe = Perserverance anyway…  Off to try it again at the oldtimers lunch meeting at my church.

You can have your cake and eat it too!

Posted July 30, 2009 by Jody Bagno
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cakeHave you ever walked into Claim Jumpers Restaurant and seen the enormous chocolate cake in the display case? And by enormous, I mean, the size of a small child? Yesterday, I had the privilege of having lunch with the HR and Sales Team from BBSI (aka: Barrett Business  www.barrettbusiness.com). It is not very often that I am super impressed by an insurance company, but this one is definitely different. Doing business with them is a lot like ordering the big chocolate cake. They position themselves as a Workers’ Comp, HR, Payroll company, but what they deliver is infinitely much more!  Because they are in the unique position of being self-insured (almost unheard of), they only take on companies that operate in a safe, smart and intentional way. Since their clients are a lower risk, BBSI is able to offer insurance rates that can be  substantially lower. In addition, you receive all of the payroll benefits (tax reporting, etc) and a smorgasborg of HR support services. I had recently referred BBSI to a client and as soon as they were accepted, we calculated that this would be an annual savings of about $25,000 a year (with no accidents). For a company that only has 25 employees, that is a lot of money….(We paid for our consulting on this recommendation alone:) Additionally, they handle and represent your company if there is any employee related legal action. Wow, talk about peace of mind!

So we ordered a slice of the chocolate cake……..and after wrestling it away from,    sharing  with Vince the Managing Director, we left full, happy, and excited about the future.

So my question to you is, do your clients feel like they have enjoyed the giant chocolate cake after interacting with your customer service? Or do they feel like they got the diet plate, just the minimum amount to get by?

Here’s to Chocolate Cake Service!

To contact BBSI for more info, call my friend Vince at 925-686-2800, ext 114. Tell him Jody recommended the chocolate cake package!

You Become Who You Associate With!

Posted July 28, 2009 by Jody Bagno
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goalspanSomeone once told me that the quality of our lives would be determined by the books we read and the people we associate with. I have found that to be very true!
This morning, as I do every other week, I had a conference call with a group of incredible consultants. We are friends and acquantainces who come together to talk about our businesses and to encourage each other in our pursuits. There are 9 of us and I find these phonecalls to be a wonderful launchpad to my week. We set goals and hold each accountable through encouragement.
One of our members, Jeff Hunt who has recently launched a company called GoalSpan, is someone whom I have a tremendous amount of respect. With his experience in growing and turning around companies, he has created a goal setting and evaluation software for companies and churches to use within their organizations. The brilliance in this program in comaprison to others is its simplicity combined with its fully customizable features. If you are not evaulating your employees on a regular basis, you are missing a terrific opportunity to build better VIBE in your organization. Call my friend Jeff Hunt directly at 800-350-9574 or check out his website at http://www.Goalspan.com. It is an amazing tool at an exceptional price that I highly recommend! Go Jeff!